Invoices and payments

Use 'stel een vraag online' (ask a question online, in Dutch) to request a copy of an invoice, quoting the invoice number and entering your business details. A pdf copy of the invoice will be sent to the email address you have specified.

If you pay for your order directly with iDEAL or by credit card, it is anonymous and we cannot send you a copy of the invoice. You should use the bank or credit card statement as proof of payment. The product is exempt from VAT (Belastingdienst, in Dutch).

Digital invoices

If you want to make sure you never lose an invoice again, switch to digital invoices to receive your invoices by email.

Yes, you can. Go to request digital invoices (in Dutch) and fill in the online form.

You have 28 days to pay our invoices. This is in accordance with article 3:4 Financial Commercial Register Decree 2014.

Reminder

If we have not received your payment after 28 days, we will send you a payment reminder. You will then have 14 days to pay the invoice.

Payment demand

Have we still not received your payment? In that case, you will receive a payment demand, increased by €7 in accordance with Article 4.113 of the AWB. You then have another 14 days to pay the invoice.

Claim

If you still do not pay after the demand, we will outsource the claim to Syncasso. The costs of the collection measures to be carried out will be entirely at your expense.

Automatic direct debit

There will be 1 attempt to collect the amount automatically. Is direct debit not possible? Then the above steps will follow.

You will find a list of your orders under My account:

• log in to My account with your access code and password;
• click on the link for Orders;
• you will now be able to see a list of your online orders. You can filter the list by period;
• you can also download it.

If your organisation has several login codes, you will only be able to use the login code for the main user or administrator to view the list. You will see this access code or its reference under (Orders).

If you do not know which code is the access code for the main user or administrator, you should contact us.

Read all the information (in Dutch) about the bank details (bank account, bank name, IBAN) of the Netherlands Chamber of Commerce KVK and look at examples of the invoices we send out.

Go to Invoices from KVK to see examples of the invoices, payment reminders, and demands you might receive from us. Find out which details are shown on our invoices.

Read more about the invoice for filing your general terms and conditions and view an example (under the heading 'Invoice').

You will not receive an invoice for orders of extracts that you pay directly with iDEAL or credit card. KVK does not store your data, and its products and services are exempt from VAT. Therefore, you will not receive an invoice from us.

You can view the details of the payment in your bank or credit card statement. You can use this as proof of payment.

Would you like to receive an invoice for future purchases? Request a free access code and choose direct debit (‘automatische incasso’). You will receive a monthly invoice to pay for your purchases.

If there has been a double payment, the excess amount will be refunded.

Automatic direct debit

Was your invoice automatically debited from your account? And did you also pay it manually? We will refund this at the end of the statutory refund period. This is 56 days from the collection date.

No direct debit

If it is not a direct debit, but you have transferred the invoice to us twice? Then you will receive the amount back in your account after 1 to 2 weeks.

Request an earlier refund

Do you want the amount to be refunded sooner? Please contact your bank.

Yes, your unused KVK credit can be refunded. KVK will eventually discontinue credits as a payment method. So we recommend taking this into account when you purchase credit. 

You can ask us via email or a letter whether there are any outstanding invoices. You can do this as an owner, partner, or director. An administrator can also do this on behalf of a client. 

Submit a request

You can make a request in 2 ways:

1. Send an email to debiteuren@kvk.nl
2. In writing to: KVK, t.a.v. Afdeling debiteurenadministratie, Postbus 48, 3500 AA Utrecht

In the request you state:

• who is making the request (e.g. the administrator) and the email address, and as many other details as possible, such as:
• which company it concerns (company name and KVK number)
• name of the business owner with initials and date of birth
• the address of the company
• invoice number

We will respond by email within 2 weeks.

You have received a letter from Syncasso because an invoice has not been paid. If you do not pay an invoice on time, we will first send you a reminder and then a second letter demanding payment. We then ask the debt collection agency Syncassoto help us recover the debt.

Contact

Do you have any questions about this bill? Read the instructions in the letter, e-mail or text message you received. Or contact Syncasso directly with your questions.

Login to Syncasso's 'Mijn Dossier' (in Dutch) to upload your proof of payment. The letter, email, or text message you have received comes with instructions on how to do this. If you have any questions, contact Syncasso. They will handle your questions. 

Changing your bank account number can only be done when you are logged into your account (in Dutch). Log in to Mijn Account with your access code and password. When changing your bank account number, enter the full IBAN number.

Go to 'stel een vraag online' (ask a question online, in Dutch). Choose the subject 'Bestellingen en facturen' (Orders and payments). Enter the details of your business and the names of the previous contact person and the new contact person.

That depends on how you receive your invoices.

Invoices by post

Your invoice address is always the registered office or postal address of your business as shown in the Business Register. We usually change the invoice address automatically if you notify us that your business address has changed. To do so, go to Report a change.

Have we not changed the invoice address? Report this online using the enquiry form on our website: 'stel een vraag online' (ask a question online, in Dutch). Select ‘Bestellingen en facturen’ (Orders and invoices) and submit both the old and the new invoice address.

Digital invoices

If you receive our invoices digitally and your email address has changed, send an email to: debiteurenefacturatie@kvk.nl, stating the old and new invoice address.

You can change your payment method for ordering products from the Business Register with My Account (in Dutch). To do so, log in with your access code and password. 

This will change the payment method from prepayment to direct debit. The change will be processed within 5 working days.